Connection error. Reasons and solutions.

Sometimes our users wrote such as "I got Connection Error message after 15 minutes of streaming". So let's explain reasons and solutions for the issue.

 

Reasons

There are few reasons:

  1. Something wrong happens on network. For example: wifi router was rebooted. 
  2. Your select internet speed greater than allowed. Or you have unstable speed. For example you select 1Mbs for streaming but you have 512Kbs speed from provider.  
  3. Some providers don't like video streaming(video is "heavy" traffic) and break connection after N megabytes.
  4. Facebook has limit - maximum 4 hours for one live stream. You need start other stream.
  5. Facebook (or Youtube) detects violation usage of policy. For example: illegal usage of audio tracks.

 

Solutions

Please don't forget simple rules:

  • Do  measure of "upload speed" (see this post) and use average result. For example: if your average upload speed is ~900 Kbs then we recomended select 512Kbs for your stream. 
  • Don't violate usage of policy for Facebook and YouTube
  • We very recommended do test streaming sometimes. For example you can make private stream with scrolling text for few hours.
  • If you got "Connection error.." very often then please select less speed for streaming. For example: try use 256 Kbs instead 512Kbs.

So there are steps for repair your stream.

 

For Facebook

So you got "Connection error...." message.

  1.  Don't click on "stop" button!
  2. Goto JustBroadcaster and click "On Air"
  3. JB opens browser and please click "Re-connect after crash" in left-bottom corner (you have ~5mins for repair your stream).

Screen Shot 2017-06-18 at 13.15.44.png

 

For YouTube

Be aware - you can repair only scheduled stream

So you got "Connection error...." message.

  1.  Don't click on "Stop" button!
  2. Goto JustBroadcaster and click "On Air"
  3. JB opens browser. Please click "Re-Start" button for the schedule item.